SHIPPING &
RETURNS

DELIVERY

Purchased items will be shipped within 3 business days of placing an order, although most will be shipped within a day. Please allow up to 5 business days for a package to arrive, once you receive a shipping confirmation from us. If you have not received a shipping confirmation email within 1 weeks of placing your order, please notify us at info@bratot.com

SHIPPING

Shipping is free, all orders are shipped via Falcon logistic courier.

PRODUCT AVAILABILITY

Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.

In case a product you have ordered is not available, a full refund will be paid to you within 14 days. Any refunds are paid automatically to the account you used for payment. If you paid by credit card, the refund will be sent to your credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account.

RETURN POLICY 

We appreciate your business and want you to be happy with your order. If you are unsatisfied with any item for any reason, you can return it for a full refund (minus the shipping cost) within fourteen (14) calendar dates. All returned products must be unused and have all of their tags, labels, packaging and, where applicable, the original documentation and accessories that came with the product.

The User accepts that the product may depreciate in value or that BRATOT may refuse the refund if the User fails to act as instructed or if the product is in any way damaged.

FAULTY/DEFECTIVE GOODS

 

If the item(s) you have received are faulty or if you have received an incorrect item to that which you ordered, please contact Info@bratot.com  quoting your order reference number and invoice number as well as the reason for return, list and photographs of the defects and whether you request a refund or a replacement. Within 48 hours we will then advise you on how to proceed with the return. Once we have received the item, we will inspect the item and issue a refund, no later than 14 days after receiving the item, or a replacement (as requested) if appropriate, subject to our confirmation of the fault. Remember in all cases to enclose a copy of your order confirmation together with the item you are returning. BRATOT cannot be held liable for the delivery company that the User uses to return the order. Consequently, BRATOT advises the User to request proof of delivery from the delivery company once the product has been delivered to BRATOT. In this way, the User has proof that the product has been successfully delivered to us. The cost is borne by the BRATOT.

The product must be unused and have all of its tags, labels, packaging and, where applicable, the original documentation and accessories that came with the product. The User accepts that the product may depreciate in value or that BRATOT may refuse the refund if the User fails to act as instructed or if the product is in any way damaged.

In the event of a shortage in stock preventing replacement with an identical product, the User may choose to terminate the contract (i.e. receive reimbursement of the payment made), or voluntarily choose and request another model to be delivered.

Delivery of the identical product or the new model chosen by the User, whichever is the case, shall take place in the following 3 to 5 business days from the date BRATOT confirms replacement of the faulty product or delivery of the new model.

 

 

Use the courier service Falcon Logistic to return your item(s) to the following address:

 

BRATOT apparel d.o.o.

Fevrurski Pohod no.10/1-60

1000 Skopje, Macedonia 

 Once we verify that the order is in good condition, we shall then refund the full amount paid by the User, or ship the new item if requested by the Use